The Customer Communication Formula
A Tried, True, and Tested Formula to Increase Customer Satisfaction and Boost Your Brand One conversation with a client changed everything for the author, Charlotte Purvis: “We do not want the people answering the phones to sound like they are just sitting around at home talking to their family and friends.” That statement was the catalyst for Charlotte Purvis to develop the 3-F Customer Communication Formula.
Master Your Thinking
Author and coach, Thibaut Meurisse, wants you to think smarter so that you can take better actions and reach your goals faster. In his latest book, you’ll learn a step-by-step method to think more effectively so that you can develop reliable strategies and finally achieve tangible results.